Option 1:

If using a customized form:

Re-customize the form and include the Customer Statement Message field. See Article ID 10100: How to customize forms in Related Resources.

Option 2:

Check defaults:

Go to Maintain, Customer Defaults, and select the Account Aging Tab
Under the Aging Category section, verify that there are entries in both columns (# of days, and Column Heading).

Note: The […]

Resolution for 'Account Aging Tab issue: 'Dunning messages do not print on Customer Statements' available: Yes.

The Account Aging Tab issue or error code is a known related to Sage Accounting products. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Account Aging Tab issue yourself by looking for a resolution described in the article. If it is a complex Account Aging Tab issue or you are unable to solve the issue, you may contact Sage Repair by clicking here or by using other Account Aging Tab support options.

For more information about resolving issues related to Account Aging Tab in Sage Accounting or to get support for the issue 'Dunning messages do not print on Customer Statements', click the link below: