OPTION I: End the hung process

Open up task manager
Find process W3DBSMGR
Select process and End Process
Setup should continue

OPTION II: Move the update file to the local drive

Navigate to the data path. See Article ID 10165: “How to find data path and program path” in the Related Resources section.
Double-click the Updates folder; locate the 2016 update file
Right-click the file Sage50_2016.0.Upgrade and […]

Resolution for '2016 Update issue: '2016 Update freezes on workstations' available: Yes.

The 2016 Update issue or error code is a known related to Sage Accounting products. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the 2016 Update issue yourself by looking for a resolution described in the article. If it is a complex 2016 Update issue or you are unable to solve the issue, you may contact Sage Repair by clicking here or by using other 2016 Update support options.

For more information about resolving issues related to 2016 Update in Sage Accounting or to get support for the issue '2016 Update freezes on workstations', click the link below: