File Repair

Where do I enter my PIN when E-filing if I am not a paid tax preparer

Resolution:

When you are filing for your own business Aatrix requests a PIN from the IRS for filing on your behalf. They will have this PIN on file for your company.

By |December 10th, 2017|File Repair|0 Comments

Missing the New Contact button on Customer record

Resolution:

With your mouse, grab the bottom of the Maintain Customer/Prospects window and pull down to enlarge the window and view all fields

Alternately, you can maximize the window by clicking the middle button in the top right-hand corne

By |December 6th, 2017|File Repair|0 Comments

How do I log into v20 if I had no password in v19

Resolution:

When signing on to the system use ‘password’ for the password.

By |December 6th, 2017|File Repair|0 Comments

Error: “The link refers to an invalid target or it has been moved” when I click on the desktop Icon

Resolution:

Section I: Target line in icon properties missing quotations

Right click on your Sage 50 desktop icon
Select Properties
In the Target line add quotation marks (“) at the beginning and end of that line
Click Apply
Click OK
Verify that you can now open Sage 50 using your desktop icon

Section II:  Program Path missing […]

By |December 6th, 2017|File Repair|0 Comments

Employee name incorrect on payroll reports

Resolution:

Run the Employee/Journal synchronization test in Integrity Check to correct this problem.  Refer to Article ID 12201 (How do I run the Employee/Journal synchronization test?) in Related Resources

By |December 6th, 2017|File Repair|0 Comments

The software is version xxxx This database is version XXX when opening the company in V20

Resolution:

Open Database Administration for Sage 100 Contractor on the server

Choose Upgrade Company Databases

Choose the company

Select Upgrade Databases

By |December 6th, 2017|File Repair|0 Comments

Connection to the remote machine “(localhost)”

Resolution:

Use must use the machine’s name. Follow the naming convention: ServerNameInstanceName.  Change “(local)” or “localhost” or “.” or “(localhost)” to specify the local

By |December 6th, 2017|File Repair|0 Comments

North Carolina state income tax (SIT) not calculating correctly for 2016 payroll

Resolution:

The new tax rate will be included in the upcoming Payroll Tax Update
In the meantime, you can manually enter the new tax rate in the Sage Maintained Payroll Formulas with new rate 5.87% limit $7550

By |December 6th, 2017|File Repair|0 Comments

Why are Direct Deposit checks printing when I don’t select a direct deposit report?

Resolution:

This issue is resolved in version 19.5. Upgrade or use the workaround below.

Close the 5-2-4 screen.  Open it back up and then select the report you want to run

back up and then select the report you want to run

By |December 6th, 2017|File Repair|0 Comments

Unable to start the Server serice on the local machine

Resolution:

Check the event log and escalate if needed

By |December 6th, 2017|File Repair|0 Comments