File Repair

Can I receive the payroll tax updates via CD delivery?

Resolution:

With the release of the 2013 payroll service, Sage will no longer be providing the customer with the option to receive the payroll tax updated via CD delivery

By |July 23rd, 2017|File Repair|0 Comments

Why must I use the Database Administrator to copy/rename/delete my company?

Resolution:

Copying the company file: Doing this outside of the Database Administrator is similar to the older version of copying the file based on another. This process does not copy over all the components that are necessary for the company which is accomplished by using the Database Administrator.
Renaming the company file: Due to all […]

By |July 23rd, 2017|File Repair|0 Comments

The SQL Server service was not running on the local server, so it was started for you. Try connecting again

Resolution:

Try Connecting again.  Database Administration started the service for you.  If you still can’t connect, check the “services.msc” control panel to see if the service is running.  Try to start the service manually in the services control panel.  If it fails to start, check the event log and escalate

By |July 23rd, 2017|File Repair|0 Comments

Sage 50 product download does not give the option to run

Resolution:

Section I

Choose to Save the file. You will be prompted to choose a location to save the file.
Once the file has been saved, browse to the location you saved the file to.
Double-click the file to begin the install.

Section II

Change numeric extension to .exe and double click on file to start installation

Note: […]

By |July 23rd, 2017|File Repair|0 Comments

After upgrading to higher version the program will not open

Resolution:

Install the latest Service Release.  For instructions, please see article ID 10328 (How do I download and install a service release?) in the Related Resource section.

By |July 23rd, 2017|File Repair|0 Comments

Does the software provide 1040 forms?

Resolution:

No. Sage 50 does not provide personal tax forms like the 1040 form

By |July 23rd, 2017|File Repair|0 Comments

Error: “Invalid user ID. The connection user ID specified in the system database profile is not valid”

Resolution:

Error: “Invalid user ID. The connection user ID specified in the system database profile is not valid”

By |July 23rd, 2017|File Repair|0 Comments

The Aatrix W-2/1099 preparer grid has extra, unassigned columns for federal tax items

Resolution:

This issue was resolved by an Aatrix update.

By |July 23rd, 2017|File Repair|0 Comments

Phase ID is incomplete on the Job Ledger Report

Resolution:

On the Job Ledger Report, place your cursor on the blue line between Phase ID and Cost Code ID
Click and drag the column to make the width larger

By |July 23rd, 2017|File Repair|0 Comments

This machine does not meet the minimum operating system requirements for the Sage 100 Contractor database server.

Resolution:

Need to update the operating system

By |July 23rd, 2017|File Repair|0 Comments