File Repair

How can I make emails to contacts default to the contact’s email address on the contacts tab rather than the customer’s email address on the general tab

Resolution:

There is currently no way to have this happen in Sage 50

By |November 20th, 2016|File Repair|0 Comments

Can the original version of an edited transaction be viewed?

Resolution:

Only the transaction as it currently is in the system can be viewed/accessed

Note: In order to see how an edited transaction was originally entered, restore a backup from before the changes were made; see Article 10097, “How to restore a backup”, in Related Resources.

 

By |November 20th, 2016|File Repair|0 Comments

After upgrading to higher version the program will not open

Resolution:

Install the latest Service Release.  For instructions, please see article ID 10328 (How do I download and install a service release?) in the Related Resource section.

 

By |November 20th, 2016|File Repair|0 Comments

How to make inactive Inventory Items records active again

Resolution:

From the Main Dashboard:

Select Options, then Global
Uncheck Hide Inactive Records
Select OK
Select Maintain, Inventory Items
Select the item
Uncheck Inactive
Select Save

Note: If you want to hide inactive records again go back to Options, Global and then check the box Hide Inactive Records. Select OK.

 

By |November 20th, 2016|File Repair|0 Comments

Error: “Email adheres to the specification for email address naming” when changing password for Sage Exchange

Resolution:

Place your cursor at the end of the email address.
Press and hold the Delete button to delete any blank characters at the end of the email address.
Enter New password and Confirm password.
Verify you are now able to change password.

By |November 20th, 2016|File Repair|0 Comments

Is there a financial statement for three years?

Resolution:

Currently there is not a financial statement that pulls for three years. The software does allow you to view reports from closed available years in the range under the Options button. The financial statements information can be exported in to Excel as an option to customize in Excel.

By |November 20th, 2016|File Repair|0 Comments

Which report shows the ship date for items on a Sales Invoice?

Resolution:

None of the Sage 50 — U.S. Edition reports show this value by default, however, it can be added to the Invoice Register by following these steps:

From the main window, click Reports & Forms
Select Accounts Receivable
Click on Invoice Register to highlight
Click Columns
Scroll down the list of available columns and place […]

By |November 20th, 2016|File Repair|0 Comments

Is there a contractor form available in the program?

Resolution:

At this time, Sage 50–U.S. Edition does not offer this form.

By |November 20th, 2016|File Repair|0 Comments

Account register report only shows deposit or withdrawal, can I get to say if its a payment or a payroll entry?

Resolution:

No, the Account Register Report on shows if the transaction is a withdrawal or deposit
To run a report that will provide more information as to what journals are effecting the cash account you can follow article 12113 (How do I filter a general ledger report?) located in Related Resources

By |November 20th, 2016|File Repair|0 Comments

Is a receipt saved when it is processed by Sage Exchange?

Resolution:

No, receipt transactions are not saved automatically when clicking the Process button on the Receive Money entry screen for a receipt. The save button must be clicked to save the transaction.

By |November 20th, 2016|File Repair|0 Comments