File Repair

Error: “The Sage Drive company is no longer shared” when opening my company

Resolution:

Have the owner reshare the company. See Article ID 72833: “How do I share a company using Sage Drive?” in the Related resources section.
Re-download the company to ensure you have access to the latest version of the company. See Article ID 72852: “How do I download a company shared with Sage Drive?”  in the […]

By |April 30th, 2017|File Repair|0 Comments

My 941 form says it is for the year 2013 when I am trying to run it for 2014

Resolution:

The first quarter 941 is typically released in March.
Select the 2013 or 2014 941 form and click OK.
If the updated form is available, you will be prompted to run an update.
Note:  If you are not prompted for the update then you can manually download the tax forms update.  See Related Resources article ID 11368 How […]

By |April 30th, 2017|File Repair|0 Comments

How to download and install Sage 50?

Resolution:
Step I: Verify that Sage 50 2015 isn’t already installed.

Select Windows Start, All Programs, then Sage.

Select Sage 50 2015.

Step II: How to download Sage 50 Accounting?

If you have a purchased license of Sage 50, then before you get started, make sure you have the following (usually emailed by Sage).  Otherwise, you will only be allowed […]

By |April 30th, 2017|File Repair|0 Comments

Error: “Sage 50 template does not have any Sage 50 fields”

Resolution:

Use standard form that includes data fields
Re-customized the forms leaving in required data fields

By |April 30th, 2017|File Repair|0 Comments

Do I have to convert my company if I upgrade?

Resolution:

Yes, as the process to make the full functionality of the version you are upgrading to requires modification of the data

By |April 30th, 2017|File Repair|0 Comments

Does DacEasy need to be installed on the computer to convert the data to Sage 50?

Resolution:

Sage DacEasy must be installed on the same computer as Sage 50 in order to convert DacEasy company data to a Sage 50 release.

By |April 30th, 2017|File Repair|0 Comments

Clicking Install on the obsolescence message does not install the new 2016 version

Resolution:

Note: If installing on a network, follow these steps on the server. After the network install, instructions for the workstation installation process will appear on the desktop.

Open the program and select Services, Check for Updates.
Click Check Now
Select Sage 50 US R2016 Upgrade, then Click Download.
When the download is finished, close the program and […]

By |April 30th, 2017|File Repair|0 Comments

Does the payroll tax service include Form 5500?

Resolution:

Sage 50 does not provide the Form 5500 Annual Returns/Reports of Employee Benefit Plan.  For information on filing the form, refer to the Department of Labor website page at http://www.dol.gov/ebsa/5500main.html or at http://www.dol.gov/ebsa/faqs/faq-EFAST2.htm

By |April 30th, 2017|File Repair|0 Comments

How do I view a employee’s pay but not have it post to the system?

Resolution:

Click Tasks, Payroll Entry
Select the Employee Id
Do not click save and/or do not print the check

By |April 30th, 2017|File Repair|0 Comments

In 19.3, why does my transaction description read “Manual electronic receipt” or “Sage Exchange receipt”?

Resolution:

The Description of Manual electronic receipt is generated when a payment is processed through 3-3-2 Electronic Receipts and the option of Post Only is selected.

The Description of Sage Exchange receipt is generated when a payment is processed through 3-3-2 Electronic Receipts and the option of Process and Post is selected.

By |April 30th, 2017|File Repair|0 Comments