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This machine does not meet the minimum operating system requirements for the Sage 100 Contractor database server.

Resolution:

Need to update the operating system

By |October 15th, 2017|File Repair|0 Comments

How to install a new instance of SQ

Resolution:

You will need the SQL Server disk
Browse to Server Installation Center
Click on Installation
Browse to where the disk is.
Go through wizard

If you already have SQL installed and would like to create a new instance.

After installing Version 20.
Open the Data Administration
Select on of the current instances.
This will give […]

By |October 15th, 2017|File Repair|0 Comments

Where is the Georgia DOL-3C tax form?

Resolution:

The Tax Service does not include the DOL-3C tax form for the state of Georgia.

By |October 15th, 2017|File Repair|0 Comments

Sage Mobile Sales app images are missing

Resolution:

This was resolved with the version 3.5 release of the app on 7/7/15

By |October 15th, 2017|File Repair|0 Comments

Is it possible to see the PO good through date on an applied purchase?

Resolution:

The PO good through date does not flow through to any available field on the purchase invoice.

Workaround:

Go to Maintain, Inventory Items
Create an Item and select Description only in Item Class. Click the Save button.
On the PO, add a line item on the PO, select the newly created Inventory Item, and type in […]

By |October 15th, 2017|File Repair|0 Comments

Fatal Error: Invalid Transaction State (when final computing payroll)

Resolution:

Change the vacation accrual balance on the 5-2-1 Employee

By |October 15th, 2017|File Repair|0 Comments

Services.msc opens in a notepad window

Resolution:

Click Start, and then click Run, or press Windows+R keys.
Enter Control Panel, and click OK or push Enter on keyboard.
Click on Administrative Tools, or System and Security then Administrative Tools.
Right-click Services shortcut and choose Properties.
Click on the General tab, then Change…
Select Microsoft Management Console, check the box, Always use […]

By |October 15th, 2017|File Repair|0 Comments

Error: “Unknown Software Exception” when viewing a standard report

Resolution:

Browse to your data path. See article ID 10165:How do I find my data path and program path?
Right-click on the RPTDATAI.DAT file and choose Rename. Change the name to oldRPTDATAI.DAT
Browse to the installation folder of the program.  The default location is C:Sage.  If needed, refer to article ID 11500:  How do I find the […]

By |October 15th, 2017|File Repair|0 Comments

Error: “Failed to retrieve data from database.” data from database.” data from database

Resolution:

Note: Sage no longer supports connecting Crystal Reports with Sage 50—US Edition nor troubleshoots customized reports.  Crystal Reports will still work with Sage 50—US Edition.

Section I: Set Database Location

Setup the ODBC Connection. Follow Article ID 12693 (How do I connect to the program using ODBC/OLEDB?)J
Inside Crystal Reports: select Database, click Set Database Location
[…]

By |October 15th, 2017|File Repair|0 Comments

An error occurred while updating Employee #x for payroll record X

Resolution:

Open the 5-2-1 for the employee # in the error and on the Compensation Tab, change the accrued amount

By |October 15th, 2017|File Repair|0 Comments