Issue Resolution:


Section I: No Changes have been made yet

Create the new account / account type. Follow Article ID 11876 “How To create general ledger (GL) accounts” in Related Resources.
Create a journal entry to move the balance from the other account. Follow Article ID 10631 “How do I create a general journal entry?” in Related Resources.
Mark the original account as inactive. Follow Article ID 31639 “How do I make an account inactive?” in Related Resources.

Section II:

Follow Article ID 10249 “How do I run the Chart of Accounts Journal Synchronization test?” in Related Resources.
Verify that the account(s) closed properly.

Section III: Looking at a Custom Report/Form

1. Look at the retained earnings in the General Ledger Trial Balance.

Resolution for Issue 'Account did not close properly.' available: Yes (Solved).
Source: Sage Community forums.
Disclaimer: Accounting File Repair Support is an independant provider of database-related services and is not affiliated with Sage or Intuit.

Account did not close properly.: this issue or error code is a known issue related to Sage accounting products. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to do a migration from Sage 50 to Quickbooks. See also: how to downgrade from Sage 50 Quantum to Sage 50 Pro/Premium or convert Sage. If it is a complex issue or you are unable to solve the issue, you may contact us by contacting Sage Repair or by using other support options.

Support for custom report
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